Shipping & Delivery

Last updated: Today

At Claire Bennett Sydney, we want your order to be handled with care, transparency and as quickly as possible.

This Shipping Policy explains how we process and ship orders placed through clairebennettsydney.com.

Order Processing Time

Once you've placed your order, processing takes 1 to 3 business days.

During this time, we review your order, check the product details, confirm your shipping information and prepare your order for dispatch.

Business days are Monday to Friday, excluding public holidays.

Delivery Timeframes

Once your order has been processed and dispatched, delivery usually takes 8–12 business days

Please note that delivery timeframes are estimates and may vary due to carrier delays, customs inspections, busy sales periods, public holidays, incorrect address details or other circumstances beyond our control.

Direct Shipping from Suppliers

In many cases, Claire Bennett Sydney ships products directly from our trusted suppliers.

We use this approach to make the shipping process more efficient for our customers. Rather than sending items to our facilities first and then forwarding them to the customer, products may be shipped directly from the supplier to the customer.

This means that some parcels may be shipped directly from overseas, including China.

We use this model to reduce unnecessary handling time and get your order on its way as quickly as possible.

Shipping Carriers

We offer free shipping Australia-wide.

Depending on the product, the supplier's location and the delivery address, orders may be shipped via Australia Post, local delivery companies or international logistics partners.

You'll receive your tracking details once your order has been dispatched.

Shipping Costs

Shipping is free for orders delivered within Australia, unless otherwise stated at checkout.

Incorrect Shipping Details

Please make sure your shipping details are correct before placing your order.

If you notice an error in your address, please contact us as soon as possible at:

info@clairebennettsydney.com

We'll do our best to assist you, but once your order has been processed or dispatched, we may no longer be able to change the delivery address.

Delayed Orders

If your order hasn't arrived within the estimated delivery timeframe, please contact us at:

info@clairebennettsydney.com

Please include your name, order number and the email address used to place your order.

We'll review your order and help you with the next steps.

Lost or Undelivered Parcels

If the tracking information shows that your parcel has been delivered but you haven't received it, please first check with other members of your household, your neighbours, your nearest post office or the delivery company.

If you're still unable to locate your parcel, please contact us at:

info@clairebennettsydney.com

We'll look into the situation and assist you as much as possible.

Questions

If you have any questions about shipping, please contact us at:

info@clairebennettsydney.com