Returns & Refunds

Last updated: Today

At Claire Bennett Sydney, we want you to feel confident and comfortable shopping with us.

This Return & Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.

This policy applies to purchases made through clairebennettsydney.com.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee.

If you're not satisfied with your order or something isn't quite right, please contact us within 30 days of receiving your order.

To request a return, please email us at:

info@clairebennettsydney.com

Please include the following information:

1. Your full name

2. Your order number

3. The email address used to place your order

4. The reason for your return

5. Clear photographs if the item is damaged, faulty or incorrect

6. Any additional information that may help us understand how we can assist you

Our team will review your request and get back to you with the next steps.

Return Approval

Please do not send any items back before contacting us.

All returns must be approved in advance by Claire Bennett Sydney via email.

If we approve your return, we'll send you the relevant instructions and the correct return address.

In many cases, returns will need to be sent directly to our supplier, who may be located in China.

Return Shipping Costs

For returns due to a change of mind, size exchanges or items that are no longer wanted, the customer is responsible for the return shipping costs.

If the approved return address is that of our supplier in China, the customer is responsible for arranging and paying for return shipping to that address.

Return shipping costs are non-refundable.

Any customs duties, import charges or other additional costs incurred when returning an order will also be the customer's responsibility and will not be reimbursed by Claire Bennett Sydney.

We recommend using a tracked shipping service. Claire Bennett Sydney will not be able to confirm or complete a return until the returned parcel has been received by the supplier or at the designated return address.

Mandatory Tracking for Returns

For an approved return, the customer must provide valid tracking details for the return shipment.

A refund can only be processed once the returned item has been received and confirmed by the supplier or the designated return location.

If the returned parcel is lost in transit and delivery cannot be confirmed, we may be unable to approve the refund.

Condition of Returned Items

To be eligible for a return, the item must be:

1. Unworn

2. Unwashed

3. Unused

4. In its original condition

5. With its original tags and packaging wherever possible

Items showing signs of wear, washing, damage, perfume, stains, makeup marks or alterations may not be accepted.

Purchasing Multiple Sizes of the Same Item

Ordering multiple sizes of the same item with the intention of keeping only one and returning the others is not permitted. This practice is not covered by our returns policy, and in such cases, we may refuse the return of all items.

If you're unsure which size to choose, please contact us before placing your order. We'll be happy to help you find the most suitable size.

Items That May Not Be Eligible for Return

Some items may not be eligible for returns due to a change of mind, including:

1. Gift cards

2. Personal or hygiene-related items

3. Items that have been used, washed or worn

4. Items returned without prior authorisation

This does not limit your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If you receive an item that is damaged, faulty or incorrect, we ask that you preferably notify us within 48 hours of receiving your order at:

info@clairebennettsydney.com

Please include your order number, a clear description of the issue and photographs of the item and its packaging.

Issues reported after this timeframe may be more difficult to assess, as it may not be possible to determine when or how the problem occurred.

We'll review your request and work with you to find an appropriate solution.

This policy does not exclude or limit your rights under the Australian Consumer Law.

Order Marked as Delivered in Tracking

If the tracking information shows that your order has been delivered, we recommend first checking the delivery address, asking neighbours or members of your household, and checking any nearby collection points where the parcel may have been left.

If you're still unable to locate your order after completing these checks, please contact us as soon as possible at:

info@clairebennettsydney.com

We'll review the available information and, where appropriate, may investigate the delivery with the shipping carrier.

A customer reporting that they have not received an order which tracking shows as successfully delivered does not automatically mean a refund will be approved.

Incorrect or Incomplete Delivery Address

The customer is responsible for providing a complete and accurate delivery address when placing an order.

We recommend carefully checking all details before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible at:

info@clairebennettsydney.com

If your order has already been processed or dispatched, we cannot guarantee that the delivery address can be changed.

Any additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer.

Australian Consumer Law

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

If a product fails to meet the applicable consumer guarantees, you may be entitled to a repair, replacement, refund or another remedy available under Australian law.

Refund Processing

Once we have received and approved your return, we'll notify you by email.

If your refund is approved, it will be issued to the original payment method used for your purchase.

Please note that your bank, card issuer or payment provider may require additional time to process the refund.

Exchanges

Depending on the circumstances and product availability, we may offer an exchange or another solution.

Please contact us at:

info@clairebennettsydney.com

We'll review your request and let you know which options are available.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at:

info@clairebennettsydney.com

If your order has not yet been processed or dispatched, we'll do our best to cancel it.

If your order has already been processed or dispatched, we may no longer be able to cancel it.

Contact

For any questions regarding a return, refund or order, please contact us at:

info@clairebennettsydney.com